Shipping Policy
Delivery area
The products on this website can be shipped to most countries including the United States.
Free shipping policy
We offer free shipping to the United States.
• If you still have questions or need to ship to other countries, please contact us for inquiries: RonaldKC698@gmail.com.
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at RonaldKC698@gmail.com if you need it.
The Shipping Process (in Working Days) Is as Follows:
• Delivery times = Process time (order preparation) + Shipping time
• Order preparation
Once your order information received, we will process the order:
It can take 2-10 working days for the order preparation. Some customized lamps will need more preparing time. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
(1) Free Shipping:
• Carrier: DPD/EMS
• Cost: Free
• Process Time: 1-2weeks
• Shipping Time:
2 Weeks: Most countries ; Other remote countries would require more time. - DPD: Most normal size and weight products.
2-4 Weeks: Most countries ; Other remote countries would require more time. - EMS: Big size but light products.
(2) Fastest shipping:
• Carrier: DHL/DPD
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
(3) Fast Shipping:
Carrier: UPS/DHL Express
Cost: €100 per piece
Process Time: 1-2 weeks
Shipping Time:
5-7 days: only available to Norway, Iceland and Cyprus.
Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.
Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
Delivery Time
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Tariff
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties to Britain and other countries is 0-€20 per piece.
If you are not sure about it, please contact us at RonaldKC698@gmail.com
Compensation for Late Delivery
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Q&A
How soon can I get my order?
• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at RonaldKC698@gmail.com for updates.
How to track my order?
• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team RonaldKC698@gmail.com for the latest logistics information.
Do you ship to my country?
We ship to most countries. If you are not sure whether we ship to your country, contact us at RonaldKC698@gmail.com
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Will I be responsible for customs duties? If so, how much do they cost?
• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
• If you do, we will be responsible for 20% of this amount.
• In the most cases, the amount for customs duties: 0-€20 per piece.